Refund policy

Because we sell supplements, which are consumable health products, we're unable to accept returns once an order has shipped. However, we stand behind the quality and safety of what we sell:

No returns: For hygiene and safety reasons, opened or unopened supplement products cannot be returned

Refunds/replacements are available if:  The product arrives damaged or defective.  You received the wrong item.  The order was lost or never delivered.  The product is expired upon arrival

How to request a refund: Email info@longlivhealth.com within 7 days of delivery with your order number and photos of the issue (if damaged/defective). We'll review and respond within [1–2] business days.

Refund method: Approved refunds are issued to your original payment method within [5–10] business days. In some cases we may offer a replacement instead of a refund.

Order cancellations: Orders can be cancelled for a full refund only before they ship. Once an order has shipped, it cannot be cancelled or returned.

We reserve the right to update this policy at any time. Changes take effect immediately upon posting.